It took three days hours to switch our phone service at our nearby Radio Shack.
The reason it took so long was that I could not authenticate myself. See, I gave them my license and credit card and passed the credit approval, but then Johary, the clerk at the store, handed me a phone and the operator asked me a series of questions, which seemed easy enough, like, “From which state did you receive your Social Security number?”
Maybe I was too breezy with my answers. The kids were tugging at my sleeve and the store was noisy. We had to get to the airport. And one of the the first of the three multiple choice questions I didn’t really hear.
In one question, the operator asked, “Where have you lived?” And rattled off some cities, to which I replied, “None of the above,” although one of the choices was my sister’s city.
Finally, the verdict. I was not authentic. I asked to speak to the supervisor on the Sprint authentication line. This is when my son began shushing me. Apparently I was becoming ticked off a little loudly. Janet #2233 in Colorao, the supervisor, apologized, but said, “You did not pass the test. You got two out of three questions wrong. Try again in 60 days.”
Janet was kind enough to suggest that before my next attempt, I should get a copy of my public record from my local county court. Presumably, I could bone up on myself.
Me? I am the one who seeks authenticity in everything. But apparently I do not know myself well enough to get a new fricken’ phone.
The matter of the new phones finally got resolved when I called my husband who, apparently, was able to authenticate himself. (I had to head out of the store for the last couple of hours to get to my creative writing class.)
We did get new phones, but were not able to switch all the phone numbers and the data. The sales guy who was helping us, his daughter was in the hospital, which made us all feel bad for taking so much time.
And any way, we did have a plane to catch. And as you can see, it was fun to play with the new phones as we waited in the airport lounge.